Careers

Offsetters is Canada’s leading carbon management solutions provider, supporting organizations in voluntary and regulated carbon markets. We provide carbon and water footprinting services, life cycle assessments, environmental and sustainability reporting, and sustainability marketing support. We also help our clients meet voluntary and compliance carbon offset obligations with our portfolio of projects, including clean technology and land-based offsets from North America and around the world. 

Offsetters is the place for smart, fun and passionate people. We're a small company with lots of interesting people from a wide variety of backgrounds, and we all agree it's a great place to work.

Current Opportunities

Client Engagement & Admin Support

Role Description

The Client Engagement Admin has accountability for ensuring a consistent client-experience, including a timely turnaround of client requests. Primary supporting the Director of Client Engagement and ensuring clients’ needs are met, the Client Engagement Admin is also responsible for developing and maintaining Offsetters’ online presence to drive client engagement and revenue growth.

Responsibilities include but are not limited to:

Client Support

• Supports the Director, Client Engagement with client requests
• Develops and maintains ongoing relationships with clients
• Ensures that all of our customers’ claims around offsetting are up-to-date and accurate
• Manages Offsetters’ logo requests and subsequent usage by clients and partners
• Manages all partner logos on our website
• Manages clients’ contracts and invoicing
• Maintains all client data in our client database
• Works with graphic designer to update infographics for various clients
• Creates and collaborates with team members on marketing collateral, presentations, newsletters, online content, reports and other materials that clearly support Offsetters’ objectives
• Supports the migration to a new CRM tool—ensuring we’re using it to its maximum capacity to meet our objectives
• First contact for customers: Answers the company phone line and maintains the company email (either forwarding to correct party or when appropriate responding to client)

 Web Presence

• Manages Offsetters’ website—including the transition to a new platform
• Works with agency partners to ensure that website is fully functional, and optimized for sales growth
• Elevates online relevance and presence through effective search engine optimization
• Optimizes use of social media
• Develops, executes and analyses Offsetters’ quarterly newsletter ensuring resonance and relevance

 Business Development

• Assists with writing and formatting contract-winning proposals and RFPs
• Identify potential clients and complete appropriate research on the prospective clients’ business need
• Become an expert on helping potential clients understand why we’re better than the competition so that they choose to work with us

 Admin Support

• Sets up company-wide zoom meetings
• When we’re not working remotely ensures the kitchen is stocked (buys milk, coffee, tea, and snacks) and that the dishwasher is on at end of day
• Orders office supplies and contacts support when printer or Internet is down
• Manages transition to new electronic filing system

 Ideal Qualifications

• Post-Secondary degree: ideally in Business Administration, Environmental Sciences, English, Communications
• Demonstrated experience building strong relationships with people at all levels of an organization and ability to change communication style to fit audience
• Excellent written and oral communication skills in English
• A basic understanding of software applications—including, MS Office, CRM, G-Suite
• Experience with PHP and html a bonus
• Understanding of climate change
• Have a good eye for design and formatting

Key Reporting Relationship

Reports to: Director, Client Engagement

Location

Vancouver office (after office reopens re: COVID). If you're applying from outside of Metro Vancouver, please acknowledge your willingness to relocate in your cover letter. Note: Offsetters would not pay for relocation for this position. 

Position open until filled. Will start interviewing after April 21, 2021.

To Apply

Please send cover letter, attached to your CV (in one document), explaining why you’re the right fit for both this role and Offsetters to care...@offsetters.ca.

 

Working at Offsetters

We offer a ‘holistic’ benefits package, including:

• Competitive salary and performance based bonuses
• Flexible work hours
• Health benefits package
• Flexible work location - work from home or a coffee shop or on the go when you need to
• Regular performance reviews and engagement surveys to make sure everyone is challenged and happy
• Continual learning – just keeping up with the fast changing sustainability industry keeps us all on our toes. Plus there are opportunities for conferences, webinars, seminars, etc.
• Coworkers who are passionate about the environment, their jobs, and life in general.

Values and Culture:

It sounds cheesy, but we've learned from experience that 'cultural fit' really is an important factor when hiring new team members. Our 'core values' are passion, integrity, and possibility and when we did some brainstorming about what this means, we came up with this list:

PASSION

• Commitment to the end goal, flexibility to the process
• Enthusiastic conviction
• Relentless education of ourselves and our clients and partners
• Driven, responsive

INTEGRITY

• We are true to ourselves and honest with others
• We act with courage and make hard choices
• We are open and transparent in our communication with each other
• We build relationships based on collaboration and shared values

POSSIBILITY

• We create new ways to catalyze change
• We demonstrate knowledge and willingness to learn
• We recognize opportunities and anticipate outcomes
• We inspire stakeholders
• We visualize success
• We imagine and experiment
• We get ‘er done

Offsetters provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, physical ability, sexual orientation, gender identity or expression, veteran status, or genetics. 

 

Please follow us on our LinkedIn, Twitter or Facebook channels for updates.

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